Refund and Returns Policy
This applies to things bought from our online shop: the cookbook, the bags and the t-shirts. Our paneer is sold through Tesco, Sainsbury’s, Ocado and Whole Foods, so any issue with a pack of paneer goes to the shop you bought it from, who will sort a refund. We would still love to hear about it at hello@alltheaunties.co.uk.
Changed your mind?
You have 14 days from the day your order arrives to tell us you want to return it. Email hello@alltheaunties.co.uk with your order number. You then have another 14 days to post it back to us. Items need to be unused, unwashed and in their original condition. You pay the return postage unless the item was faulty or we sent the wrong thing.
We refund the full price of the item plus the standard delivery charge you paid, to the card you paid with, within 14 days of the item reaching us. If you chose a faster delivery option, we refund the standard rate.
Faulty or wrong?
If something arrives damaged, faulty or not what you ordered, email us within 30 days with a photo and your order number. We will send a replacement or a full refund including return postage, your choice. Beyond 30 days, you still have rights under the Consumer Rights Act 2015 and we will honour them.
Cookbook pre-orders
If the cookbook is on back-order when you buy it, you can cancel for a full refund at any time before it ships.
Where to send returns
All The Aunties, Fox Court 14 Grays Inn Rd London WC1X 8HN. Please get proof of postage.